This policy explains what data is handled in Pastrix Admin, the back-office app for cleaning companies working with Pastrix. The app is used only by the staff of a company that has a Pastrix account. The platform is run by REVO SHPK, VAT no. M52410029I, Rruga Panorama, Tirana ("we"). For any question about your data, write to us at [email protected].
Who is responsible for the data
The working data you write in the app – customers, jobs, quotations, orders and payments – belongs to the company you work for. It decides how that data is used and how long it is kept. We run the platform on its behalf and process this data only on its instructions. Your work account is created and closed by your company.
What we collect
- Your work account – your name, email address, phone number, role and permissions, and a password (stored encrypted only, never in readable form). After you sign in, a session key is kept on the phone to keep you signed in.
- The working data you write – customers and their contact details, addresses and places of work, services and extras, scheduled jobs, quotations, orders, recorded payments, crews and their time off, the towns you cover, and customer reviews.
- Location – only when you tap "Use my current location" to drop a pin for a job. The app does not follow your location in the background and does not keep a record of your movements.
- Photos – when you choose to add a photo to a service or a job, from the camera or the gallery. The app receives only the photo you pick.
- Your device – a notification key, the device type and name, and the system and app version, so we can send you alerts about jobs and requests; plus technical data such as the IP address and sign-in time, kept for security.
- Documents – when you download or share the PDF of a quotation, an order or a work order, the document is produced on the server and kept temporarily on your phone.
The permissions the app asks for
- Notifications – to tell you when a new request arrives, a job is finished, a quotation is approved or a poor review comes in.
- Location – optional, and only at the moment you tap it yourself. You may refuse it and the app works the same: you place the pin by hand.
- Camera and photos – only when you add a photo. The app does not read your gallery.
- Internet – to talk to your company's server.
Why we use it
- To give you access to your company's data, according to the permissions it has given you.
- To plan jobs, send crews to them and tell those crews.
- To prepare quotations, orders and work orders, and to follow the payments.
- To send you alerts about the work on your phone.
- To keep the service secure and to prevent abuse.
We do not use your data for advertising, we never sell it, and we do not use it to track you across other apps or websites.
Who sees it
- The company you work for – your colleagues with sufficient permissions, and its administrator.
- Our staff, only when needed to keep the service running or to solve a problem.
- Service providers that run parts of the service for us: server hosting, email delivery, Firebase (Google) for phone notifications, and OpenStreetMap for the map. When you drop a pin, the coordinates are sent to OpenStreetMap only to find the street name. Each one processes the data for that purpose alone.
- Authorities, only where the law requires it.
How long we keep it
- Your work account, until your company closes it.
- The working data (customers, jobs, quotations, orders, payments) is kept by your company, for as long as accounting and tax law requires.
- Photos, until you delete them from the app or from the website.
- The notification key, until you sign out or uninstall the app.
- Security logs, for a short period, and then they are deleted.
Deleting your account
Staff accounts are created and closed by the company you work for. To have your account deleted:
- Through your company: ask the administrator to delete your account from the Pastrix website. The account is closed at once and you are signed out of every device.
- Through us: send an email to [email protected] from the address you registered with, with the subject Delete my account. We check with your company and delete it within 30 days.
What is deleted: your sign-in (email, password, phone number), your app sessions and the device registered for notifications.
What is kept, and why: the work that was done and its documents – jobs, quotations, orders and payments – belong to the company you work for, and it keeps them as the law requires, even after your account is deleted. Your name may remain in the history of jobs you wrote or assigned, as part of the company's records.
The full steps are on the Deleting your account page.
Your rights
You may ask to see the data held about you, to correct it, to delete it, or to object to its use. For the working data, address the request to the company you work for, since it decides about that data; we help it answer you. For your account and device, write to us at [email protected] and we will answer within 30 days.
If you believe your data has been handled wrongly, you may also complain to the Commissioner for the Right to Information and Protection of Personal Data.
Children
Pastrix Admin is a work app, meant only for staff over 18. We do not knowingly collect data from children.
Changes
If we change this policy, the new version is published on this page with its date. When the change is significant, we will tell you by email or in the app.