Ask the company you work for
- Ask whoever manages accounts at your company – the same person who created yours.
- They close it from the company's back office.
The account stops working immediately and you are signed out on every device.
Ask us from inside the app
- Open the Pastrix Admin app and sign in.
- Go to More.
- Choose Delete account.
- Tap Request deletion by email.
It opens an email to us with your address already filled in.
Delete it without the app
If you no longer have the app, send an email to [email protected] with the subject Delete my account, from the email address you sign in with, and tell us which company you work for. We confirm it is you, ask the company to release the account, and delete it within 30 days, then reply to tell you it is done.
What is deleted
- Your login: your name, email address and password.
- Everywhere you are signed in: sessions, app tokens and the device registered for notifications.
- Your messages with customers are detached from your login, so they can no longer be reached from an account.
What is kept, and why
The work itself – jobs, quotations, orders and payments – belongs to the cleaning company you worked for, not to your account. The company keeps it for as long as accounting and tax law requires, and then deletes it.
Where a record shows who booked a job or who sent a quotation, that remains part of the company's own history of its work. It is no longer connected to a login you can sign in with.
Questions
Write to [email protected]. How we handle your data is described in full in the Privacy policy.