This policy explains what personal data Pastrix collects when you use the website or the Pastrix app, why we collect it, who it is shared with, and the choices you have. Pastrix is operated by REVO SHPK, NIPT M52410029I, Street Panorama, Tirana ("we", "us"). For anything about your data, write to [email protected].
What we collect
- Your account – if you use the app: your name, email address, phone number and a password (stored only as an encrypted hash, never in readable form).
- Your requests and bookings – the service you ask for and any extras you add, the town, your address and, if you choose to drop it, a pin on the map; the size or quantity of the work, the day and hour that suit you, and any message you write for the crew.
- Reviews – the rating and comment you leave after a visit.
- Payments – where a company accepts card payment, the payment is handled by our payment provider. We receive the result (paid, amount, reference); we never see or store your card number.
- Your device – in the app, a notification token so we can send you updates about your bookings; on the website and in the app, technical data such as IP address, browser and time of access, kept for security.
- Cookies – only the ones the site needs to work: keeping you signed in, protecting forms, and remembering your language.
Why we use it
- To send your request to the cleaning company you chose and to manage the booking with them.
- To tell you by email, and in the app by notification, when a company accepts or declines, and about changes to your booking.
- To take a card payment when you choose to pay online.
- To keep the service secure and to prevent spam and abuse.
- To show reviews that help other customers choose.
We process this data to carry out the service you asked for, to meet our legal obligations, and in our legitimate interest in keeping the portal safe. We do not use your data for advertising and we never sell it.
Who sees it
- The company you choose. It receives the description of the work. Your name, phone number and address are passed to it once it accepts your booking. Companies you did not choose never see them.
- Our staff, only where needed to support you or to resolve a problem.
- Service providers who run parts of the service for us: hosting, email delivery, notifications, card payments, and Google Maps for the map pin. Each processes data only for that purpose. Google's use of the map is covered by Google's own privacy policy.
- Authorities, only where the law requires it.
How long we keep it
- Your account, until you delete it.
- A request that never became a booking, for up to 12 months.
- Records of work that was carried out and paid for (bookings, invoices, payments) are kept by the company that did the work, for as long as accounting and tax law requires.
- Security logs, for a short period and then deleted.
Deleting your account
You can delete your account, and the personal data tied to it, at any time.
- In the app: open your Profile, choose Delete account and confirm with your password. The account is deleted straight away and you are signed out on every device.
- Without the app: email [PRIVACY EMAIL] from the address you registered with, with the subject Delete my account and the phone number on the account. We confirm it is you and delete it within 30 days.
What is deleted: your login (email, password and the phone number you sign in with), every session and app token, the device registered for notifications, and the link between your login and your bookings.
What is kept, and why: records of work that was booked and carried out – the booking, invoices and payments – belong to the cleaning company that did the work. The company keeps them for as long as accounting and tax law requires, then deletes them. They are no longer connected to any login. Reviews you left stay on the company's page unless you ask us to remove them too.
The full steps are on the Delete account page.
Your rights
You can ask us at any time to see the data we hold about you, to correct it, to delete it, or to stop using it for a purpose. Write to [email protected] and we will answer within 30 days.
If you believe your data has been handled wrongly, you may also complain to the Information and Data Protection Commissioner (Komisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave Personale).
Children
Pastrix is not meant for anyone under 16, and we do not knowingly collect data from children.
Changes
If we change this policy, the new version is published on this page with its date. Where a change is significant, we will tell you by email or in the app.